Terry Bookers Ltd recommends that you print out and keep a copy of these terms and conditions for future reference.

These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

This site is owned and operated by Terry Bookers Ltd ('Terry Bookers Ltd', 'we' or 'us' or 'our'). If you have any questions or comments with regard to these terms and conditions please contact us by either email: terrybookersltd@btconnect.com or phone: 01268732327 (Monday–Friday, 07:30 to 18:00, Saturday 9:00 to 17:00

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Use of customer data

Please note that all details provided with an order, are processed in accordance with local laws as well as that they are not sold to third parties or used in any way apart from processing the order.

Terry Bookers Ltd



United Kingdom


The Contract Between Us
Any contract for purchases made through the website will be with Terry Bookers Ltd. Terry Bookers Ltd must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received Terry Bookers Ltd will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Terry Bookers Ltd’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Terry Bookers Ltd is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

General Terms
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Terry Bookers Ltd website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

This Website
Terry Bookers Ltd own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

While we will use reasonable endeavours to verify the accuracy of any information we place on the Terry Bookers Ltd website, we make no warranties, whether express or implied in relation to its accuracy.

We make no warranty that the Terry Bookers Ltd website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

 We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Terry Bookers Ltd website.

Payment Details
Terry Bookers Ltd accepts payment by Visa, MasterCard, Switch, Maestro and Delta. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.

Upon receiving your order Terry Bookers Ltd carries out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check. Your card will only be charged upon dispatch of the items in your order. Your card will not be debited for items in your order which have not been dispatched, apart from magazine subscriptions, which, due to their nature are invoiced before the magazine is dispatched.

Availability of Goods You Order
If Terry Bookers Ltd has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Terry Bookers Ltd from your credit card will be re-credited to your account and Terry Bookers Ltd will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Terry Bookers Ltd will not be obliged to offer any additional compensation for disappointment suffered.

Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.

Returns Policy

Stocked items:
A credit note will be issued to the Customer equal to the price of the returned Goods less a restocking charge of 30% of the price of those Goods.
 
Non stocked items:
The Company is not bound to accept non stocked items back into stock where the item is not part of the Company’s product range and was ordered in specifically for the Customer in which case the Goods originally returned will be re dispatched to the Customer at the Customer’s expense and no credit will be given to the Customer. Where possible it will be returned and a credit note will be issued to the Customer equal to the price of the returned Goods less a restocking charge of 50% of the price of those Goods.
 
Electronic items:
Goods which comprise sensitive electronic items shall be returned by the Customer as directed by the Company for testing by the relevant manufacturer and subject to availability a replacement will be dispatched to the Customer and invoiced to the Customer accordingly.
Where as a result of the testing procedure the Goods are found faulty, then a credit note will be issued to the Customer for the price invoiced to the Customer for the relevant replacement.
If as a result of the testing procedure the Goods are found to be in working order then a credit will be issued to the Customer equal to the price of the returned Goods less a restocking charge of 40% of the price of those Goods.

Boiler Spares
All boiler spares are completely non returnable once they have been dispatched, unless otherwise agreed by a Terry Bookers staff member in writing before the order is placed. The only exception to this, is that if an item is faulty, then returns can be accepted and replacements will be sent.
 
Changes to This Agreement
Terry Bookers Ltd reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
 

Privacy Policy
This privacy policy sets out how Terry Bookers LTD uses and protects any information that you give when you use this website.

Terry Bookers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Terry Bookers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24/03/16

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not sell, forward or expose any information provided to third parties.